Clinical Services Archives - Page 4 of 8 - East Cheshire Hospice

Future-Proofing Hospice Facilities

Day hospice services have been temporarily moved to other areas for six months during refurbishment work.

The Hospice is adapting facilities, including using the Chapel to accommodate patients.

Some will access outpatient services remotely as happened successfully during Covid. The experiences from that crisis period have been invaluable planning contingencies during the building phase.

The pandemic put a major strain on the Hospice with the effects of the virus still being felt.

Rachel Allcock, Director of Income Generation, said: “We are getting patients coming to us much later in diagnosis who are really poorly because they didn’t want to burden the NHS with their symptoms during Covid.

“It’s a similar story at other hospices although the after-effects of Covid should be temporary. The main reason, though, for a projected rise in patient numbers is an ageing population.

“The refurbished Sunflower Wellbeing Centre will give us the perfect opportunity to re-launch existing services, promote new activity and collaborate with health care professionals, faith and community groups to increase our overall support for the communities we serve.

A glimpse of the future at East Cheshire Hospice.

“We’re hoping to cater for people at every stage of their journey and for all disease groups, including drop-in facilities for the newly-diagnosed.

“Our aim is to encompass that whole need rather than the limited need in a building only able to host one thing at a time.”

Many more volunteers will be needed to help deliver the expanded services.

A glimpse of the future at East Cheshire Hospice.

Lucy Roberts tells an emotional family story

Lucy Roberts tells an emotional family story in the promotional video.

East Cheshire Hospice hope the powerful personal account encourages businesses and other groups to join its 500 club.

Lucy said in the film: “Today a really lovely family has just lost their grandpa. Charlie had four lovely grandchildren who all came to visit.

Lucy checks a patient’s medication chart.

“They were so thankful and pleased he could spend his last few days at the Hospice. We gave the kids one of our special memory teddies and books to help with their grieving process.

“The teddies are handmade by our volunteers and Charlie had a matching one that will be buried with him.

“This didn’t just comfort the children but it also helped the parents who were nervous about bringing their children to visit their poorly grandpa.

“We care for families like Charlie’s daily and without the support from our local community we simply couldn’t do this.

Arriving for work… Lucy prepares to go on the ward.

“We help them make those special memories in a calm and peaceful environment, whether it’s a phone call to the concerned carer, a difficult question answered compassionately, or a final uninterrupted and peaceful conversation with a loved one.

“The Hospice know every single minute counts when facing an illness and we’re dedicated to enabling families to spend those precious moments together.

“Your donation of £500 could provide a weekend of care to families likes Charlie’s, making all the difference at a time when it matters the most.”

Dementia Companion John Gray shares his story

Volunteer John Gray is hoping others follow in his footsteps by becoming a dementia companion for East Cheshire Hospice.

The retired engineer spends two hours a week going for a walk and a coffee with a dementia patient.

The Hospice needs more volunteers and John has a simple message for anyone tempted to help.

East Cheshire Hospice volunteer John Gray.

He said: “Give it a go. I find it extremely rewarding and it’s nice to give something back.”

John only started six months ago once renovations on his new home in Macclesfield were finished. He and wife Susan moved from St Helens to Macclesfield to be closer to their daughter.

He said: “When we were finally settled in the house I thought it was time I did some volunteering and contacted the Hospice.

“The man I go out with has become a friend. His short-term memory isn’t good but we manage fine and he brings his dog along. We always fit a coffee stop into our route.

“The break gives his wife who cares for him valuable respite and an opportunity to do something else for a couple of hours.

“I’d recommend getting involved and I know the Hospice are keen to recruit more dementia companions.

“The support from the Hospice is fantastic. They help you every step of the way.” John is also a ward volunteer for the charity.

Angela O’Mahony, from the Hospice volunteering team, said: “We’re looking for friendly, caring people willing to give a few hours every week to offer companionship to someone experiencing dementia. Volunteers are given full training and support.

“Caring for someone can be a tough job and wearing no matter how much we love them. Both the carer and the person experiencing dementia will benefit from a change of scene once a week.

“Every case varies with different circumstances, but it’s about connecting with that person. Our volunteers love working with people, it’s interesting and rewarding.

“We rely heavily on our volunteers and without them the Hospice wouldn’t be here.”

* Contact Angela on 01625 610364, or email angela.omahony@echospice.org.uk

National Volunteers Week has been running in the first week of June. The Hospice has a team of 375 volunteers who do a range of roles working at the charity’s headquarters and in the community.

Memory Tree launches at East Cheshire Hospice

A beautiful Memory Tree will be unveiled shortly at East Cheshire Hospice to honour lost loved ones.

Supporters are invited to dedicate a leaf engraved with a short message to someone special.

The metal sculpture will be easily accessible in a discreet location within gardens at the back of the Hospice on Millbank Drive.

The subscription cost is £10 a month, or £120 for a year.

The tree also marks the 35th anniversary of the charity which cared for its first patient in February 1988.

Employees from AstraZeneca, which has supported the Hospice throughout its history, have gifted the new memorial.

Some 400 copper, silver and bronze leaves are available and subscribers do not need a link to the Hospice.

Typical leaves for the Memory Tree.

Individual Giving Fundraiser Beth England said: “The Memory Tree is a wonderful way to leave a lasting tribute to the lives of those we wish to celebrate and remember.

“The tree can be reached without going through the main entrance. There is parking at the back of our building and visitors can come along at any time.

“There are benches and privacy, making it the perfect place to reflect and remember a loved one.

“The tree is there for family, friends and supporters and will raise vital donations to the Hospice. Each leaf can be inscribed with a short message if donors wish.

“Your leaf will remain on the tree for a year, at which point you can choose to either renew its place for a further year or we can return the leaf to you to treasure forever.”

Adult bereavement services manager Helen Wilkinson said: “The Memory Tree is a unique way of remembering lost loved ones.

From left, volunteer chaplain Chris Newton, chaplain Marion Tugwood, fundraisers Beth England and Amy Williams and adult bereavement services manager Helen Wilkinson at the Memory Tree launch at a soggy Starlight Walk.

“We all have our own way of looking back on the lives of those dear to us and the tree is a focal point in a lovely quiet setting. ”

Helen attended the Memory Tree launch at last month’s Starlight Walk, with chaplain Marion Tugwood and volunteer chaplain Chris Newton.

The walk attracted around 400 walkers, raising more than £27,000 for the charity.

* To sign up to the Memory Tree visit www.eastcheshirehospice.org.uk/memory-tree.

For queries, contact amy.williams@echospice.org.uk or call 01625 665688.

10 Years of Childhood Bereavement Counselling

Dealing with the loss of a loved one is difficult, especially for children.

That is why East Cheshire Hospice set up a childhood bereavement service 10 years ago.

It helps those who have lost someone close, whether a parent, grandparent, brother or sister, friend or neighbour.

Children between 4 and 18 access the service, having suffered a bereavement in the previous three years, or having a close family member with a life-limiting illness. They do not need a link to the Hospice.

Sue Bower became the Hospice’s Children and Young People Bereavement Service Lead in January.

She said: “Children experience grief differently to adults. Their understanding develops as they get older. They may request support at different times.

“There’s a demand for our services. We don’t like to keep people waiting, so if we can’t see children quickly, we support carers with advice, or signpost them for different support.

“Counselling a child is different to an adult. Adults come with their agenda, they can have a lot more power and say over their lives, whereas a child doesn’t have that same control.”

Sue has vast experience of working with children, starting counselling training while managing a nursery for 13 years.

She has been at the Hospice for seven years, working with former colleagues Jane Burton and Lindsay Dobson, who established the service.

Sue Bower, Children and Young People Bereavement Service Lead at East Cheshire Hospice.

Sue said: “We get referrals from schools, doctors, mental health organisations, the hospice, community networks and word of mouth. Carers can refer children.

“Children express feelings differently to adults. Counselling takes place in a safe space away from everything else and is done creatively, sometimes through storytelling, or play. Creative play helps young children use their imaginary world to process feelings. Young people feel at ease to talk.

“We can provide online and telephone support.

“It’s often not just mum and dad who are the secure attachment or ‘important person’ for a child. It could be a friend, or neighbour, who’s been like a grandma or auntie to them.

“If an ‘important person’ dies, it’s a big deal for a child to manage. Some cope well with help around them, but sometimes they just need our extra support.

“The family are often happier that children are being helped. They feel supported too.

Sue Bower, Children and Young People Bereavement Service Lead at East Cheshire Hospice.

“Any loss has an incredible impact on life. It’s the ripple effect like a pebble dropping in the water. If everyone is in a little boat and you drop bereavement in, everyone gets bumped and knocked about in a different way.

“That experience stays with you it never goes away. In bereavement work, we’re always growing life around that loss which never goes away.

“It’s how we help children become resilient, preparing them for the next loss, because there’ll be more in our lives.

“Our lives present layers of loss and change. Carrying on without important people   is a massive thing for children to manage.

“The nature of therapeutic work is privacy and sensitivity, but our service is much appreciated and valued.”

* For more details call 01625 666994.

Singing Together’s new venue!

Singing and dancing is putting a spring in the step of dementia patients at East Cheshire Hospice.

Live monthly musical entertainment at Broken Cross Club is the perfect remedy for them.

Classes had to move from the Hospice’s Sunflower Wellbeing Centre due to their popularity.

Around 50 Singing Together members meet between 10.30 am and noon on the first Friday of each month.

From left, singer Tony Boyle with volunteers Ann Marriott, Tessa Hughes and Tracey O’Keefe and Hospice staff Debbie Callow and Paul Dale.

They enjoy a musical trip down memory lane, while entertained by singer and guitarist Tony Boyle.

The sessions are run by Admiral Nurse Debbie Callow and dementia nurse Paul Dale, a committee member at Broken Cross.

Debbie said: “We’d outgrown the Hospice premises and had reached the point where we were going to have to start turning people away. We didn’t want to do that so looked for an alternative venue.

“The club have been brilliant and we can’t thank the manager Linda Longden enough.

Enjoying the spotlight….dancers Richard and Rosemary Yorke.

“We have a proper dance floor. One wheelchair user couldn’t really join in before on the carpet at the Hospice and had difficulty moving around easily.

“Now her carer spins her round the dance floor and she’s joining in which is lovely to see.

“Patients don’t necessarily have to dance and the sessions definitely have a positive impact on people.

“Some might not communicate as much, but if the right song comes on it just triggers something and suddenly they’re up dancing.

“A lady came last month for the first time and her daughter had to plead with her to get out of the car to come in. She didn’t want to do it, but by the end had made lots of friends and told us how much she loved it and asked if she could return.

Strutting their stuff…the Singing Together group get into the groove. 

“Someone may be losing their ability to have a conversation and forget certain words, yet put a song on and they can remember all the words.

“The brain remembers anything with rhythm differently to everyday language. Singing helps trigger memories.”

Patients need a dementia diagnoses to attend. Contact 01625 666990 for more details from the Hospice.

Linda has worked at Broken Cross for more than 20 years, the last 14 as manager.

She said: “We’re delighted to hire out the room free of charge to the Hospice, as we do for all fundraising events held in aid of the charity. Our members are always keen to help such a wonderful local cause.”

Sarah Dale Awarded British Empire Medal

Sarah Dale BEM, Quality and Innovation Director, East Cheshire Hospice

 

East Cheshire Hospice Director and nurse, Sarah Dale, has been awarded a British Empire Medal in the King’s New Year Honours list for services to palliative and end of life care.

Sarah, from Macclesfield, has played a significant role in the development of the Hospice over the past 17 years, experience that she put to good use by creating a Hospice @Home service which proved indispensable during the pandemic.

Starting as a hospice nurse back in 2005, Sarah’s dedication and endless reserves of compassion made her a perfect fit for work in palliative and end of life care. As she rose through the clinical grades, she gained insights from patients and family members which would help inform her practice as a leader and her skill in developing high quality, highly effective services for the people of Cheshire and beyond.

Promoted to Director of Quality and Innovation in 2017, Sarah continues to work tirelessly to ensure people at end of life get the best possible care, not just for the communities in northeast Cheshire but nationwide, as she supports other hospices to develop their care services. Knowing how tight budgets are for charities and the NHS, Sarah was undaunted by the prospect of having to help raise the money to get services off the ground. This meant a hike up the Himalayas with a stint helping out at an end of life facility in Kathmandu.

Her work recently has been to champion equality, diversity and inclusion in end of life care to guarantee that no one is excluded from accessing the services they need when and where they need them.

Sarah is married to Paul, a Mental Health Nurse, and they have two grown up daughters as well as a host of pets to look after. An accomplished cook, host and cake maker, Sarah’s creations have lit up many joyful gatherings at home and at the Hospice.

On hearing the news of the honour, Sarah said:

“I was shocked when I opened the mail from the Cabinet Office; to be honest I thought it might be a hoax. Once it sank in, I realised what a privilege it is to receive this award and I feel honoured that the work my colleagues and I have done to improve palliative care services for patients and families in east Cheshire has received such recognition.

“I’m always delighted for any opportunity to shine a light on the important work being carried out at the Hospice and my hope is that we can share learning and service models with our friends in our local healthcare system as well as other hospices so the work we are doing can have an even wider impact.”

Karyn Johnston, East Cheshire Hospice Chief Executive, said:

“I can’t think of anyone more deserving of such recognition than Sarah. She has given her all in the service of people facing the toughest challenge of their life, as well as to her colleagues, friends and family. We who have the privilege of working with her every day know how truly fortunate we are.

“What she has achieved for end of life patients and families in east Cheshire, as well as within the other hospices she supports, proves her commitment to making quality compassionate community care available to everyone who needs it.”

Navajo Statement

In October 2022 East Cheshire Hospice was awarded the Navajo Charter Mark. This was retained in June 2024 following a detailed review which showed it successfully met the needs of patients, staff and volunteers.

The Navajo Charter Mark is an equality mark supported by LGBTIQA+ Community networks across Merseyside. It is a signifier of good practice, commitment and knowledge of the specific needs, issues and barriers facing LGBTIQA+ people.

How did we achieve this?

To be awarded the Navajo Charter Mark, an organisation must successfully pass a two stage assessment process.

First, East Cheshire Hospice needed to submit an initial written application and action plan. This application process was designed to assess how accessible and friendly our organisation is across five distinct elements:

  • Practices and Policies
  • Training
  • Staff Recruitment & Engagement
  • Monitoring
  • Service Users and LGBT Engagement

Once the application, action plan and evidence were reviewed by the Navajo assessors, we were informed we were successfully moving onto stage two of the application process.

Stage two of the process included a day-long assessment whereby eleven members of our staff were interviewed by the Navajo assessing panel. Staff from various teams, in a variety of roles from across the organisation were interviewed.

Once the Charter Mark has be awarded, the Navajo team reassesses each organisation two years later to ensure the positive work they are doing is continued and meaningful.

What does this mean for the Hospice?

Achieving the Charter Mark means that East Cheshire Hospice has demonstrated that we:-

  • Identify innovative new ways of working to meet the needs of LGBTQ+ people.
  • Promote best practice in engaging with the LGBTQ+ community.
  • Understand the importance of and are active in ensuring staff are trained and confident in tackling the barriers LGBTQ+ people may face accessing services.
  • Recognise and work hard to address the difficulties that our organisation may face in addressing the needs of the LGBTQ+ community.
  • Raise awareness among staff with regard to the particular issues that affect LGBTQ+ people in accessing our services.
  • Raise awareness of the particular issues in addressing the needs of our LGBTQ+ employees through good management practice

The hard work is not over yet. East Cheshire Hospice will continue to be active in taking positive steps to remove barriers to care for LGBTQ+ people. We will be reassessed by Navajo in 2024.

 

Related articles:

LGBTQ+ development facilitator

East Cheshire Hospice gains Navajo Award

Review of the year 2022

Another year packed with special memories at East Cheshire Hospice draws to a close.

The Hospice once again put patients at the heart of its activities.

Patients and visitors can enjoy a Serenity Garden created in a courtyard outside the inpatient ward.

Volunteers turned out in force to help with planting, aiming to make a garden look good all-year round.

Volunteer gardener Deborah Roberts with garden designer Ben Darlington (left) and landscaper Mark Marshall. 

From left, Chair of the Hospice’s Trustee Board Will Spinks, Andy Burnham and Hospice Chief Executive Karyn Johnston.

There was also an environmental emphasis, a recurring theme throughout 2022 for the Hospice.

Installing solar panels will hopefully reduce energy costs, while reducing food waste was another eco initiative.

Scores of families basked in early spring sunshine at a Memory Miles walk at Adlington Hall.

One of the first post-Covid events saw walkers undertook a one-kilometre woodland loop of the beautiful grounds. Look out for details in the New Year about a similar walk.

The weather was not so kind for a Pie and a Pint challenge over a 10k route in heavy rain, while firefighter Adam Davies chose a flaming hot day to tackle a gruelling golf challenge.

The keen golfer played 72 holes over 15 hours at Shrigley Hall Hotel and Spa.

Firefighter Adam Davies during his epic golf challenge.  

One of many fundraisers who went to extraordinary lengths to raise funds.

Brothers Tom and George Bentham paddled a canoe from one side of the country to the other in memory of their late father Mark, a chef and sailor.

Canoeing brothers Tom (left) and George Bentham.

Their bizarre challenge took nine days, while round-the-world sailor Heather Broadbent spent almost three years on her voyage due to pandemic delays.

Thankfully, services at the Sunflower Wellbeing Centre are fully back to normal after the disruption.

Popular group sessions such as Live Well Feel Well and a range of dementia programmes are meeting community needs.

The Hospice strengthened its dementia team this year due to an increase in demand.

Its Hospice @Home service proudly celebrated its fifth anniversary in October.

Hospice @Home staff (from left) Sally Heaven, Helen Singleton and Gill Tomlinson.  

The service has been an outstanding success, with a six-strong team expanding to 25.

A patient who lost her hair inspired health care assistant Elaine Taylor to shave her head to raise funds and show her support.

Art Fair Cheshire was also back, showcasing the region’s finest creative talent.

Art teacher Patty Callaghan who was among exhibitors at Art Fair Cheshire 2022.

Meanwhile, the Mayor of Greater Manchester, Andy Burnham, visited the Hospice. He passionately supports the Hospice sector and the holistic care it provides.

Dr Alessandro Bosco completes 5k and 10k

A pioneering research project is being carried out into dementia care at East Cheshire Hospice.

The 12-month study by academic researcher Dr Alessandro Bosco will provide a preliminary snapshot of care delivered in the region.

The work, undertaken in collaboration with colleagues at the University of Manchester, will develop best practice by also exploring the work of other hospices around the country.

East Cheshire was selected due to its advanced dementia care, including its Hospice @Home service. Results will be made available to health care professionals and the public.

The work has received approval from the Health Research Authority and the Research Ethics Committee.

Dr Bosco said: “The research involves a small sample of up to 10 bereaved carers and 10 clinical hospice staff involved in those cases.

“Hopefully, this will provide a good snapshot of people with dementia who’ve been cared for by the Hospice.”

Dr Bosco has been awarded a fellowship by the National Institute for Health and Care Research until September 2024 to expand the project to other hospices.

 Dr Alessandro Bosco, who is researching dementia care at East Cheshire Hospice.

He said: “The studies will help me explore carers’ experiences and whether barriers in care access could be identified and effectively avoided in the future.

“We’re also exploring what worked really well which can be shared across end-of-life and palliative care services.”

Dr Bosco’s work has the full support of East Cheshire Hospice.

He said: “We start from the current model used by East Cheshire Hospice, thanks to the network already established there and support from Hospice Medical Director, Dr Debbie Alexander; the Clinical Director, Sandra Jones, for recruitment; and Ann Booth and Marianne Dunlop as co-researchers.

“We know that different care models are being used for hospice care in dementia. It  would be helpful to understand the differences in this care across the country and develop a care model which is informed by different examples of best practice already used in these hospice settings.

“I’d like to thank East Cheshire Hospice and Age UK for their full co-operation.”

Dr Alessandro Bosco after his fundraising run.

Dr Bosco completed a 5k run in Battersea Park to raise money for the Hospice. He said: “It was my first attempt at a proper run. I’m committed to fundraising for palliative care having, as a carer myself, experienced the emotional burden of having lost a loved one.”

The Hospice is also involved with another research project by Liverpool University exploring potential gaps in dementia services in the community.